Sector
Risk/governance/Compliance

Gender
Male

Date of Birth
09-01-1980

Visa Type
Uae Visa

Visa Expiry Date
07-09-2022

Academic Level
Bachelor of Commerce/Diploma in Hotel Management/Higher Diploma in Software Engineering

Sponsor Visa Expiry Date
07-09-2022

Experience
16

Languages
English/Hindi/Malayalam

Skills
MS Office, ERP System, Warehouse management system, Quality management system, Health & Safety Management System

Work Experience
• Efficient handling of Catering Operations & logistics of over 500 flight movements daily. • Oversee the effective control and allocation of resources and distribution of tasks during the shifts to ensure that the customer specific requests and the scheduled flight targets are met. • Ensure that catering request are finalized with the help of Executive Chef and communicate the same with the client at the base and outstation. • Ensure that Service Level Agreement are strictly followed as per criteria set by the client. • Ensure that catering is dispatched as per the menu specification agreed with the client for different sectors and regions. • Responsible for all VIP and special delegates flights. • Utilizing the Ground centric platform which enables Real-time visibility of entire operations, assets, and more effective utilization of resources for improved ROI. • Liaise with the airline representative for catering uplifts, passenger figures and any additional special meal service that may be requested on a flight. • Ensure that all equipment’s dispatched for specific flights are returned without any breakages and record for any missing or breakage items to maintain a proper inventory of equipment’s. • Responsible to notify the client in a timely manner with regards to any menu substitution or delay in delivery. • Ensure that all VIP and commercial flights to be maintained with utmost care and catering requirements are dispatched with on time performance. • Ensure that the loading/offloading procedures are followed as per the laid down policy of the airlines, company, and the airport security. • Assist Senior Manager in formulating annual budget and expenses. • Preparing annual forecasts and budgets, analyzing variances, and formulating strategies. • Allocate work to staff to ensure airline requirements are met in line with laid down specifications and hygiene standards. • Carry out spot checks at the operations facility to ensure that food and equipment are provided on time. • Investigation of non-conformances, Incidents/Accidents, making recommendations for and implementing corrective and preventive actions. • Regularly liaise with other departments, Airport Security and Airline representatives to ensure that service provided is as per the legal service agreement. • Apply the Quality policy and Quality system established in accordance with ISO 450001 international standards and execute all responsibilities according to the department work procedures while reflecting quality policy. • Developing Standard Operating Procedures for the department. • Develop and implement creative solutions to areas of improvement • Conducting staff daily pre-shift meetings • Identify employee weaknesses and retrain as necessary • Ensure compliance with the company safety system and processes and to align to EKFC safety standards and government regulations to ensure that a safe and effective environment is provided to staff, contractors, suppliers, and customers. • Responsible for carrying out disciplinary investigations into alleged misconduct, determining investigation findings and recommending outcomes • Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring continuous improvement of food items. • Ensure professional supervision of assigned staff by training, motivating, and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required. • Demonstrated ability to identify and implement corrective actions arising from incident investigations. • Ensure that the standards of the service, the quality of food items are maintained to a satisfactory level. • Proactively identify problems that could hinder the operations and take required action plans.

Description
Presently working as an Assistant Operations Manager (Food & Beverage) in Emirates First & Business Class Lounge) with Emirates Group. My resume is enclosed for your kind perusal. I take this opportunity to mention that having completed Degree and worked